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1. Who do we get a permit from to use a park for a youth event or any other city event?

Park Use Permit requests should be submitted to Department of Public Works at 19 Norman Street, they can be found here (PDF).

2. Who do we contact to get trees trimmed or taken down, or brush picked up curbside by our mulcher truck?

To be added to the list requesting tree trimmings or removals, as well as to request the mulcher truck please call Department of Public Works at 617-394-2270 or 311.

3. Who do we contact to get our sidewalks or streets done over or repaired?

To request street and sidewalk repair please call Department of Public Works at 617-394-2270 or 311

4. Who do we contact to report pot holes, etc.?

Pot holes should be reported to Department of Public Works at 617-394-2270 or 311.

5. Who do we contact during the winter if a street needs attention whether it be salting or plowing?

During storms throughout the winter months, Department of Public Works has an on-call snow desk that can be reached by calling 617-394-2270 or 311.

6. Who do we contact to schedule a burial at the Glenwood cemetery or to find a loved one?

Glenwood Cemetery requests should contact Department of Public Works at 617-394-2285.

7. Who do I contact if a street light is out?

To report a street light outage, contact National Grid by calling 800-322-3223, 617-394-2270 or 311. The pole number will be required to complete the report.

8. When does street sweeping begin and end?

Street sweeping runs from April 1st through November 30th (weather depending).

9. How do I know when my street will be swept?

Every city street has posted signage indicating the corresponding days and times for sweeping.

10. How do I dispose of an appliance or piece of furniture?

The disposal of an appliance or piece of furniture requires a White Goods Sticker. White goods stickers can be purchased for $15 cash, at the Receiver Window in the Collectors Office, Room 13 in City Hall before 2pm. Appliances with stickers are collected on Wednesdays, while household items (furniture) are collected on designated trash days.

11. How do I know when yard waste is picked up?

Yard waste schedules are determined annually and can be requested by contacting Constituent Services by calling 617-394-2270.